pk1497 Privacy Policy — How We Protect Your Data

This Privacy Policy ("Policy") describes how pk1497 ("we", "us", "our", "the Platform", "the Company") collects, processes, stores, uses, and protects the personal data of individuals ("you", "your", "the User", "the Player") who access or use the pk1497 website, mobile platform, gaming services, sports betting markets, promotions, and all related features (collectively, "Services").

pk1497 is committed to handling your personal data with the highest standards of transparency, security, and respect. This Policy has been written in plain, accessible English so that players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and the rest of Pakistan can clearly understand their rights and our obligations.

By accessing the pk1497 platform or registering an account, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of our Terms and Conditions and should be read alongside them.

pk1497 collects only the personal data that is necessary for the provision of its Services and the fulfilment of its regulatory obligations. The categories of personal data we may collect include:

Identity and Contact Data:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (required for age verification — all players must be 21 or older).
• Email address used for account registration and correspondence.
• Mobile phone number, where provided.
• Residential address and city (e.g., Karachi, Lahore, Islamabad, Faisalabad).
• National Identity Card (CNIC) number or passport number, where required for KYC verification.

Financial Data:

• JazzCash or EasyPaisa account identifiers associated with your deposit and withdrawal transactions.
• Bank account details (HBL, UBL, Meezan Bank, or other Pakistani banks) where used for transactions.
• USDT TRC20 wallet address, where applicable.
• Transaction history, including deposit amounts, withdrawal amounts, and dates in Pakistani Rupees (PKR).

Technical and Usage Data:

• IP address and approximate geographic location derived from IP.
• Device type, operating system, browser type, and version.
• Session data including login timestamps, session duration, and pages visited.
• Game history, bet records, wagering activity, and win/loss records.
• Cookies and similar tracking technology data (detailed in Section 7).

Communications Data:

• Records of your communications with pk1497 customer support, including live chat transcripts and email correspondence.
• Survey responses, feedback submissions, and promotional opt-in records.

pk1497 collects personal data through the following channels and methods:

• Direct Registration: When you create a pk1497 account, you provide your name, email address, date of birth, and contact details directly through the registration form.
• Account Verification (KYC): When you submit identity or address verification documents in response to a KYC request from our compliance team.
• Deposits and Withdrawals: When you initiate a financial transaction via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20, transaction data is generated and recorded.
• Gameplay and Betting Activity: Your activity on the pk1497 platform — including cricket betting, live casino sessions, slot spins, and table game rounds — is automatically logged for account management, fairness auditing, and fraud prevention purposes.
• Customer Support Interactions: When you contact our support team via live chat or email, the content of those communications is recorded and retained as part of your account history.
• Cookies and Tracking Technologies: When you browse the pk1497 website, cookies and similar technologies collect technical and usage data automatically. See Section 7 for full details.
• Third-Party Sources: In certain cases, pk1497 may receive personal data about you from third-party sources, such as identity verification service providers, fraud prevention databases, or payment processors, for the purpose of verifying your identity or preventing fraudulent activity.

pk1497 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and pk1497 — for example, creating and managing your account, processing deposits and withdrawals, and delivering gaming and betting services.
• Legal Obligation: Processing is necessary for pk1497 to comply with its obligations under its international gaming licence, anti-money laundering (AML) regulations, and Know Your Customer (KYC) requirements.
• Legitimate Interests: Processing is necessary for pk1497's legitimate business interests, including fraud prevention, platform security, improvement of services, and responsible gaming monitoring — provided those interests are not overridden by your privacy rights.
• Consent: For certain non-essential data processing activities — such as marketing communications and optional analytics — pk1497 will obtain your explicit consent before processing. You may withdraw your consent at any time by contacting our support team or updating your account preferences.

pk1497 uses the personal data it collects for the following specific purposes:

• Account Management: Creating and maintaining your pk1497 account, verifying your identity at registration and on an ongoing basis, and managing your account settings and preferences.
• Service Delivery: Processing your deposits and withdrawals in PKR via JazzCash, EasyPaisa, and other approved payment methods; enabling your participation in cricket betting, live casino, slots, crash games, and table games.
• Regulatory Compliance: Conducting KYC and AML checks as required under our international gaming licence; responding to lawful requests from regulatory authorities; maintaining transaction records for the required retention periods.
• Fraud Prevention and Security: Detecting and preventing fraudulent account activity, bonus abuse, money laundering, multiple account violations, and other prohibited conduct as defined in our Terms and Conditions.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling; implementing responsible gaming tools such as deposit limits, loss limits, and self-exclusion measures; complying with our obligations under our licence's responsible gaming requirements.
• Customer Support: Responding to your queries, complaints, and support requests; maintaining records of support interactions for quality assurance and dispute resolution purposes.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve the pk1497 platform, identify technical issues, and enhance the overall player experience.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent or where permitted under applicable regulations. You may opt out at any time.

pk1497 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data may be shared with the following categories of recipients only to the extent necessary and for the specific purposes described:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing services receive only the transaction data necessary to process your deposits and withdrawals. Each payment processor operates under its own privacy policy and data protection obligations.
• Identity Verification Providers: Third-party KYC and AML service providers may receive identity documents and personal data to conduct the verification checks required under our licensing obligations.
• Game and Software Providers: Licensed game studios and software providers whose games are hosted on the pk1497 platform may receive anonymised session and gameplay data for fairness auditing and technical support purposes.
• Regulatory Authorities: pk1497 may be required to disclose personal data to its licensing authority, financial intelligence units, or law enforcement agencies in response to lawful requests, court orders, or regulatory requirements.
• IT and Infrastructure Service Providers: Third-party cloud hosting, data storage, and cybersecurity providers may process personal data on behalf of pk1497 under strict data processing agreements that prohibit them from using the data for any other purpose.
• Professional Advisers: Legal counsel, auditors, and compliance consultants may access personal data where strictly necessary for the provision of their professional services to pk1497.

The pk1497 website and platform use cookies and similar tracking technologies to provide a functional, secure, and personalised experience. Below is a summary of the types of cookies pk1497 uses and their purposes:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They enable core features such as secure login sessions, account authentication, and fraud prevention. These cookies cannot be disabled as doing so would prevent you from using the platform.
• Functional Cookies: These cookies remember your preferences and settings — such as your preferred language, game display settings, and responsible gaming limits — to provide a more personalised experience on return visits.
• Analytics Cookies: pk1497 uses aggregated, anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical improvements are needed. This data does not identify you personally.
• Security Cookies: These cookies help detect and prevent fraudulent login attempts, account takeover attacks, and bot activity on the platform.

You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the pk1497 platform. Strictly necessary cookies cannot be disabled via browser settings without preventing access to the platform entirely.

pk1497 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with the retention periods required by its international gaming licence and applicable regulations. The following general retention guidelines apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and KYC record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required under financial crime prevention regulations applicable to our licensing jurisdiction.
• KYC and Identity Verification Documents: Retained for the period required by our licensing authority, typically five (5) to seven (7) years from the date of verification.
• Customer Support Records: Retained for three (3) years from the date of the interaction, unless the record relates to an unresolved dispute or regulatory investigation, in which case it is retained until the matter is fully resolved.
• Marketing Consent Records: Retained for as long as you remain a registered player and for three (3) years following account closure, as evidence of your consent or opt-out status.
• Technical and Usage Data (Logs): Retained for up to twelve (12) months from the date of generation, unless retained for longer as part of a security investigation or regulatory request.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with pk1497's data disposal procedures, unless retention for a longer period is required by law or regulatory order.

pk1497 implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure includes, but is not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your device and the pk1497 platform.
• Encryption at rest for all sensitive personal and financial data stored on pk1497 servers.
• Role-based access controls ensuring that only authorised personnel with a genuine business need can access personal data.
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party security professionals.
• Multi-factor authentication requirements for all administrative access to systems that store personal data.
• Comprehensive incident response procedures to detect, contain, and report data security incidents in a timely manner.

While pk1497 takes every reasonable precaution to protect your data, no security system is entirely impenetrable. You also play a role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect any unauthorised access to your account, contact our support team immediately via live chat.

As a player on the pk1497 platform, you have the following rights in relation to your personal data. These rights are genuine and enforceable — pk1497 has dedicated processes in place to handle each type of request promptly and fairly.

To exercise any of these rights, please contact the pk1497 support team via live chat or by writing to [email protected]. pk1497 will acknowledge your request within 5 business days and provide a substantive response within 30 days. In complex cases, this period may be extended by up to a further 60 days, and you will be notified of the extension.

The pk1497 platform is strictly for adults aged 21 years and above. pk1497 does not knowingly collect, process, or store personal data relating to any individual under the age of 21. Registration by minors is prohibited, and pk1497 applies age verification measures at registration and on an ongoing basis to enforce this restriction.

If pk1497 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted immediately and the associated account will be closed. Any funds in the account at the time of closure will be handled in accordance with our licensing authority's requirements for underage gambling incidents.

If you are a parent or guardian and believe that your child has registered on the pk1497 platform, please contact our support team immediately via live chat so we can investigate and take appropriate action without delay.

The pk1497 platform may, on occasion, contain references to third-party websites, services, or platforms — for example, links to our licensing authority's website or responsible gaming support organisations. pk1497 is not responsible for the privacy practices of any third-party website and strongly encourages you to review the privacy policy of any external site you visit.

The inclusion of a link to a third-party website on the pk1497 platform does not constitute an endorsement of that website's privacy practices or content. pk1497's Privacy Policy applies solely to data collected through the pk1497 platform itself.

pk1497 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business practices, or platform features. When material changes are made, pk1497 will notify registered players by posting a prominent notice on the platform or by sending a notification to the email address on file.

The "Effective" date displayed at the top of this Policy reflects the date on which the most recent version came into effect. Your continued use of the pk1497 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any update, please discontinue use of the platform and contact support to close your account.

We encourage all players to review this Privacy Policy periodically to stay informed about how pk1497 is protecting their personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk1497 handles your personal data, our support team is available 24 hours a day, 7 days a week — in both Urdu and English — to assist you.

The fastest way to reach us is via the live chat feature inside your pk1497 account. For formal privacy-related requests, you may also contact us in writing at the details below:

This Privacy Policy was last reviewed and updated on 1 January 2026. pk1497 thanks you for taking the time to understand how your personal data is protected — an informed player is a protected player.